Vice President of Infosemantics, Susan Behn was interviewed by Blair Campbell from Oracle Magazine for a piece entitled, Demystifying IT – Three peers on faith in end users, straightforward problem solving, and specializing.
Which new features in Oracle applications are you currently finding most valuable?
Oracle E-Business Suite Diagnostics is one of the suite’s best and most underutilized features. Rolling this out to those in the user community who use our applications to perform their job functions can take a huge load off already overworked IT departments.
How have you seen the relationship between IT and your user community evolve?
I remember the days when IT was thought of as that geeky group in the back room who could automate some business processes mysteriously, and any minor deviation required significant help. Now, with everyone using the internet and smartphones, it’s not so mysterious. Those of us in IT need to have confidence that the user community can manage more of their own applications, including error corrections.
What advice do you have about how to get into application development and support?
Start early, be open to trying new things, and be very self-motivated. When I want to learn something new, I start by trying to build a presentation to teach it to someone else.